Terms & conditions

On this page you can find information about us and the legal terms and conditions (terms) on which we sell the products (products) listed on our official website. These terms will apply to any contract between us for the sale of products to you. Please read these terms carefully and make sure that you understand them, before ordering any products from our site. These terms are amended occasionally so please check each time you purchase a product from us that you understand the terms which apply. These terms were last amended on 19th April 2018. These terms & any contract between us, are only available in the English language.

 

1. INFORMATION ABOUT US

We are Psalt Design Ltd, a company registered in England and Wales under company number 08625081 who own & operate the websites www.psaltdesign.com & www.psaltdesign.co.uk.  

If you are a customer and would like to contact us, please email us at hello@psaltdesign.com. If you would like to cancel an order in accordance with your legal right to do so, please email us at the address above and a member of our Customer Service team will be in touch to confirm we have received a request for cancellation. Please include relevant order details.

If you wish to contact us for any other reason, including any complaints, please email us at richard@psaltdesign.com and we will be in touch as soon as reasonably possible.

If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.

If you are a business and wish to contact us, or give us formal notice of any matter in accordance with these Terms please contact us at richard@psaltdesign.com 

 

2. OUR PRODUCTS

All products displayed on this website are available only whilst stocks last. Every effort has been made to reflect product colours as accurately as possible. However, due to factors such as differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

All drawings, photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations featured in Psalt Design Ltd catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.

 

3. PURCHASING PRODUCTS (CONSUMER) 

The prices displayed on this site are quoted in GB Pounds. All prices are quoted exclusive of postage & packaging, which will be charged at the rates specified during the checkout process.

You can pay for products using a debit or credit card. You can also pay via PayPal. Payment for the products and all applicable delivery charges must be paid in advance of the products being dispatched.

Please note The packaging of the products may vary from that shown on images on our site.

We will from time to time apply reductions against the normal prices of selected goods and/or their shipping costs. We may do this by applying promotional codes to the listings of those goods on the website, in which case the deductions will be labelled on the site and applied automatically at the checkout stage of your purchase transaction.

Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as practicable. If the products cannot be delivered within 14 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.

Any orders you place with us will not be accepted and no contract will be formed between us until you have been instructed that the goods are available and that these goods have been paid for and all applicable charges paid in full. No payment shall be deemed to have been received until we have received payment in cleared funds.

We will confirm our acceptance of your order prior to dispatch of your goods by email where a valid email address is provided. We reserve the right at all times and at our sole discretion to refuse to accept any orders.

Please note that for bespoke or custom products an invoice must be signed off and paid for in full, with payment cleared, before any work will begin. For orders which exceed £2,500 a 50% invoice must be paid and cleared before work begins with the remaining 50% being paid within one month of receiving goods and a copy of the 50% outstanding invoice.

 

4. OUR LIABILITY IF YOU ARE A CONSUMER

This clause applies if you are a consumer. We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

5. DELIVERY

The price of a product does not include delivery charges unless stated on our site. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

We will contact you with an estimated delivery date, which will be within  14 days after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order). Occasionally our delivery to you may be affected by an Event Outside Our Control at which point we will contact you via email to discuss.

Delivery of an order shall be completed when we deliver the products to the address you gave us and the products will be your responsibility from that time.

As a signature is required on delivery, if no one is available at the address to take delivery, our courier will leave a note which will include the process to rearrange delivery.

The prices of our products will be as quoted on our site at the time you submit your order. Prices of our product or courier costs may change occasionally but changes will not affect any order you have already placed.  

 

6. HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

 

7. HOW THE CONTRACT IS FORMED BETWEEN YOU & US (CONSUMER)

Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in the clause below.

We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been dispatched (Dispatch Confirmation).  The contract between us will only be formed when we send you the Dispatch Confirmation.

 

8. YOUR CONSUMER RIGHT OF RETURN & REFUND

This clause only applies if you are a consumer. If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.

Please note, this cancellation right does not apply in the case of bespoke or custom orders.

Your legal right to cancel a contract starts from the date of the dispatch confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the contract between us is formed. Your deadline for cancelling the contract is the end of 14 days after the day on which you receive the product.

To cancel a contract, you must inform us that you have decided to cancel. The easiest way to do this is by emailing us at hello@psaltdesign.com. On receiving this, we will email you to confirm we have received your cancellation.

If you cancel your contract we will refund you the price you paid for the product but please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by you, the customer. Please note that delivery & return costs will not be reimbursed and items must be sent within 14 days or receiving the order.

 

9. FAULTY ITEMS

If you have returned the product due to a fault or mis-description, we will refund the price of the product in full alongside the delivery charges and and reasonable costs you incur in returning the item to us. As permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer which is a 3-5 day delivery which is signed for.

Refunds will be made to the account which was used to pay for the product.

If a product has been delivered to you before you decide to cancel the contract you must return the item no later than 14 days after the day on which the product was delivered.

Unless the product is faulty or not as described, you will be responsible for the cost of returning the product to us. We advise that you use the courier which delivered the product to you as these costs should not exceed the sum initially paid for delivery.  

 

10. IF YOU ARE A BUSINESS CUSTOMER

If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase products.

These terms and any document expressly referred to in them constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

You acknowledge that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms or any document expressly referred to in them.

You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this contract.

Please note that for bespoke or custom products an invoice must be signed off and paid for in full, with payment cleared, before any work will begin. For orders which exceed £2,500 a 50% invoice must be paid and cleared before work begins with the remaining 50% being paid within one month of receiving goods and a copy of the 50% outstanding invoice.

 

11. OUR LIABILITY IF YOU ARE A BUSINESS

We supply our products for internal use by your business, and you agree not to use the product for any resale purposes unless we have an agreement in place and the knowledge that you are specifying any products for a project or stocking our products.

Under no circumstances will we be liable to you, whether in contract, tort (including negligence), breach of statutpry duty, or otherwise, arising under or in connection with the contract for the following.

  • Loss of profits, sales, savings, business or revenue.
  • Loss or corruption of data, information or software.
  • Loss of business opportunity.
  • Loss of goodwill or any indirect or consequential loss.

Our total liability to you in respect of all losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the amount actually received by us from you in accordance with these terms.  

Unless previously agreed and confirmed by us, we do not give any representation, warranties or undertakings in relation to our products. Any representation, condition or warranty which might be implied or incorporated into these terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes.

 

12. EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

If an Event Outside Our Control takes place that affects our performance of our obligations under contract we will contact you via email as soon as reasonably possible to notify you of any suspensions to the contract and adjustments to timescales. Where the Event Outside Our Control affects delivery of out products to you, we will arrange a new delivery date with you once the Event Outside our Control is over.

 

13. ACCEPTABLE USE

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.

You acknowledge that you are responsible for all communications sent by you to or via this website, and you agree that you will use this website for your own personal, proper and lawful purposes only. You will not carry out or procure any act or omission which could;

  • Damage, delay, interrupt or impair the use of this website or its software.
  • Cause any illegal, offensive, obscene or defamatory material to be placed on, transmitted via or associated with this website.
  • Be in breach of any copyright, trade mark, privacy, confidence, or any other third party right.
  • Cause any inconvenience to Psalt Design Ltd, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and 'spam').

In the event that you breach any of these conditions, you will indemnify and keep indemnified Psalt Design Ltd, its parent, subsidiaries, associated companies, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions.

 

14. OTHER IMPORTANT TERMS

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms. We will always notify you in writing or by posting on this webpage if this happens. 

You may only transfer your rights or your obligations under these terms to another person if we agree in writing. However if you are a consumer and you have purchased a product as a gift, you may transfer the benefit of our warranty to the recipient of the gift without needing to ask our consent.

This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. 

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If you are a consumer, please note that these Terms are governed by English law. This means a contract for the purchase of products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, a contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. 

 If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a contract or its subject matter or formation (including non-contractual disputes or claims).